Orders are processed within 1–2 business days and ship from Dayton, Ohio via UPS or USPS with tracking. We don’t process orders on weekends or holidays. We currently ship to the contiguous U.S. and Washington, D.C.

Shipping rates are calculated at checkout based on destination, weight, and carrier. We occasionally run promos - join our mailing list for updates.

Yes! Many campuses route packages through a central mailroom. Please review your student’s school-specific instructions for addressing packages - each campus has its own policies. Be sure to include your student’s full name and any required details (mail stop, box number, student ID, residence hall).

Please place a separate order for each shipping address.

If tracking shows “Delivered,” it usually means the package reached the campus mailroom or package center. From there, each school has its own system for logging and notifying students.

Remind your student to:

1. Check their campus email or package app regularly.
2. Bring ID to the mailroom/package center.
3. Allow 1–2 business days for the campus to process packages after carrier delivery.

If there are still issues after that, please reach out to hello@carepaks101.com and I’ll be glad to help.

Yes! Every CarePak includes your personal message. Just add it at checkout and I’ll handwrite it on a note card and tuck inside the box.

Due to the perishable and customized nature of our products, we can't accept returns or issue refunds. If something arrives damaged or incorrect, contact us at hello@carepaks101.com within 7 days and we'll make it right. See our full Return Policy for details.

We work fast to get CarePaks out the door. Once an order is submitted, we’re typically unable to change or cancel it. If you have an urgent issue, email hello@carepaks101.com and we’ll do our best to help.

We do our best to offer options and clearly label product descriptions. Because every person’s needs differ, please review ingredients and suitability for your student.

Important: Our CarePaks may contain items made in faciities that process common allergens. Cross-contact is possoble. Please read our full Allergen Information page before ordering.

Yes! For groups, teams, or special occasions (birthdays, finals, bid day, etc.), email hello@carepaks101.com with your quantities, timing, and theme. I’ll let you know what’s possible.

Absolutely. CarePaks 101 actually began by helping recruiters connect with interns through care packages. I’d love to support your corporate, campus recruiting, or intern program needs - whether it’s onboarding, appreciation, or bulk orders. Email hello@carepaks101.com with details and I’ll follow up with options.

Order early for the best selection and on-time arrival - some items are limited and may sell out quickly. CarePaks are usually processed in 1–2 business days, but shipping times vary by location and carrier.

Certain themed packages (like Halloween or Valentine’s Day) may be shipped on set dates or available for pre-order. Since every school follows a different academic calendar, please check your student’s schedule for finals, breaks, and events, and order accordingly.

Check the FAQ first for quick answers, then email hello@carepaks101.com. We reply within 24–48 hours.