Refund policy

Last updated: July 27, 2026

All Sales Are Final

Due to the perishable nature of many of our products, all CarePaks 101 sales are final.

We do not accept returns or exchanges. We do not provide refunds for changes of mind, recipient preferences, duplicate orders, or items the recipient does not want or cannot use.

Please review your order carefully before completing your purchase.

Damaged, Missing, or Incorrect Items

We carefully pack every CarePak before it leaves our hands.If an order arrives damaged, contains an incorrect item, or is missing an item, please contact us at hello@carepaks101.com within five calendar days of the carrier’s recorded delivery date.

Please include:

• Your name and order number

• A description of the problem

• Photos of the shipping box, shipping label, packaging, and affected items

Please keep the box, packaging, and damaged items until the issue has been resolved. The shipping carrier may require them when reviewing a damage claim.

We will review the information provided and determine an appropriate resolution. Depending on the circumstances, this may include a replacement or refund for the affected item. A replacement provided because an item was damaged, missing, or incorrect is not considered an exchange.

Shipping and Delivery Issues

Once a package has been accepted by the shipping carrier, delivery timing and handling are outside our direct control. Delivery dates are estimates and are not guaranteed.

If tracking shows an unusual delay or a package appears to be lost in transit, please contact us at hello@carepaks101.com. We will review the tracking information and assist with the carrier’s claim or investigation process when appropriate.

If tracking shows that a package was delivered but it cannot be located, please:

• Confirm that the shipping address on the order is correct

• Check with other household members, neighbors, residence hall staff, mailrooms, or apartment offices

• Contact the shipping carrier for additional delivery information

• Contact us if the package still cannot be found

Reports of missing packages will be reviewed individually. CarePaks 101 is not responsible for packages that are lost or stolen after confirmed delivery to the address provided with the order, except as otherwise required by law.

Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address, including applicable apartment, suite, residence hall, room, or mailbox information.

Orders returned because of an incorrect, incomplete, or undeliverable address are not eligible for a refund. Perishable items returned through the mail cannot be resold.

If the package can safely be reshipped, the customer will be responsible for any additional shipping charges. In some cases, the contents may need to be replaced and a new order may be required.

Order Changes and Cancellations

Orders begin processing soon after they are submitted. Orders cannot be changed or cancelled once processing has begun.

If you notice an error immediately after ordering, contact us at hello@carepaks101.com as soon as possible. We cannot guarantee that changes can be made before the order is packed or shipped.

If CarePaks 101 cannot ship an order within the timeframe promised at purchase, we will contact the customer with available options in accordance with applicable law.

Questions

Questions about an order or this policy may be sent to hello@carepaks101.com.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.