Shipping policy

Last updated: July 27, 2026

Processing Time

Orders are generally processed within 1–2 business days unless otherwise noted on the product page. Business days do not include weekends or holidays.

Orders are carefully packed and shipped from Dayton, Ohio.

Processing time is the time needed to prepare an order for shipment. It does not include the carrier’s delivery time.

If CarePaks 101 cannot ship an order within the timeframe promised at purchase, we will contact the customer with available options.

Shipping Rates and Delivery Estimates

Available shipping options, rates, and estimated delivery times are displayed at checkout. Orders may be shipped through USPS or UPS.

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, campus mailroom processing, and other circumstances outside our control may affect delivery.

Shipping to Multiple Addresses

Each shipping address requires a separate order.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including applicable apartment, suite, residence hall, room, unit, or mailbox information.

Please review the recipient’s address carefully before submitting your order. If you notice an error immediately after ordering, contact us at hello@carepaks101.com as soon as possible. We cannot guarantee that an address can be changed once processing has begun.

Order Changes and Cancellations

Orders begin processing soon after they are submitted. Orders cannot be changed or cancelled once processing has begun.

Please review your order, recipient information, gift message, and shipping address carefully before completing your purchase.

Shipping Confirmation and Tracking

You will receive a shipping confirmation email with tracking information after your order ships. Tracking information may take up to 24 hours to become active.

Delayed or Lost Packages

Carrier delays can occur after a package leaves our hands. If tracking has not updated for several days or a package appears to be lost in transit, please contact us at hello@carepaks101.com.

We will review the tracking information and assist with the carrier’s claim or investigation process when appropriate.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, please:

• Confirm that the shipping address on the order is correct

• Check with other household members or neighbors

• Contact the residence hall, campus mailroom, apartment office, or front desk

• Allow additional time for a college or apartment mailroom to process the delivery

• Contact the shipping carrier for additional delivery information

A carrier’s delivery scan may indicate that a package has reached a campus or mailroom before it is available for the recipient to pick up.

If the package still cannot be located, contact us at hello@carepaks101.com. Reports will be reviewed individually. CarePaks 101 is not responsible for packages lost or stolen after confirmed delivery to the address provided with the order, except as otherwise required by law.

Damaged Packages

If an order arrives damaged, please contact us at hello@carepaks101.com within five days of delivery.

Include your name, order number, a description of the damage, and photos of the shipping box, shipping label, packaging, and affected items.

Please keep the box, packaging, and damaged items until the issue has been resolved. The carrier may require them as part of a damage claim.

Damaged, missing, and incorrect items are handled according to our Refund and Return Policy.

Incorrect, Incomplete, or Undeliverable Addresses

Packages returned because of an incorrect, incomplete, refused, or undeliverable address are not eligible for a refund. Perishable items returned through the mail cannot be resold.

If the package can safely be reshipped, the customer will be responsible for additional shipping charges. In some cases, the contents may need to be replaced and a new order may be required.

Questions

Questions about shipping or an existing order may be sent to hello@carepaks101.com.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.